Terms & Conditions
Welcome to Milanacollections.com. Please review the following Terms & Conditions which govern your use of the site and purchase of products. Please note that your use of our site means you agree to follow and abide by these Terms & Conditions.
The information contained on our site, including but not limited to the rules that govern the use of the site, is subject to change without notice. Your use of the site following any such change constitutes your agreement to follow and be bound by the terms as changed.
Orders may be canceled anytime before they have shipped. Once an order has been shipped, it is subject to our return policy. Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. Special orders are where products will be made in a non-stock color, option, or model specifically for the customer, therefore cannot be easily re-sold. Special orders can only be canceled within 3 days of the purchase and are nonrefundable. A cancellation number will always be assigned upon cancellation. You will need to provide this cancellation number in the event of any discrepancy. Orders without a valid cancellation number will be subject to our full return policy if the order was refused.
DELIVERY ACCEPTANCE INSTRUCTIONS
Our staff is full trained to offer any assistance to help you. Our excellent packaging and shipping experience reduces the chances of damage. However, in the event of damage please save all original packaging and notify us and the shipping company immediately. Damages to items shipped must be noted on the delivery receipt and reported to us immediately. Concealed damages must be reported to us in writing along with digital pictures within 48 hours of delivery. If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. If a replacement is declined and you would rather cancel your order you may choose from the following. Upon receipt of return we will issue a refund, store credit, or exchange at your request. All refunds, exchanges, or store credits are less a 20% restocking fee and actual round trip shipping charges. We are not responsible for any damages not reported at time of delivery.
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-888.515.7542. In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, Milana Collections, cannot be held responsible and any claim for damage must be filed by you directly with the delivery company.
• Before signing for delivery, you must thoroughly inspect the contents and note any visible damage on the freight bill.
• If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 3 days of delivery. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. All floor model sales are final and non-refundable To return items for an exchange or refund please contact us via email: info@Milanacollections.com or phone at 1-888-515.7542. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. All returns for any reason are subject to a 20% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable. Special order products such as items where fabrics can be selected are non refundable. All floor model sales are final and non-refundable.
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance. If you are unable to accept delivery within 7 days from our first call, the invoice must then be paid in full. In addition, a storage fee of $350 per week will be payable. Storage fees will be invoiced to you on a weekly basis until delivery has been completed and are payable prior to final delivery. If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring that there is adequate access and entry to your premises to allow delivery of the products. Any additional costs in relation to access into your premises, eg, crane, are your responsibility. If it is not possible for the products to be delivered into your premises, the products will be returned to our warehouse and you will be invoiced for transport and re-delivery. In addition, the above storage charges will apply. We reserve the right to make part deliveries of any order and each part delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein. At any point in time, a 50% deposit must be maintained for all undelivered goods. Failure to deliver all the products you have ordered shall not invalidate the contract as regards any part deliveries. All products will remain the property of Milana Collection until payment is received in full and delivered from Milana Collectons premises. Should you be arranging your own delivery then the goods become your responsibility upon collection from Milana Collections premises.
Delays in production and shipping may occur from time to time. If a delay occurs, please don’t panic. We will work very hard to get your new purchase to you in a timely manner, but please keep in mind that we specialize in large furniture items that come from all over the world. Usually, delays occur during busy seasons, holidays, due to production delays, or other factors outside of our control. We quote accurate lead times and notify all our customers promptly in case of any delays. Please note that we are not responsible for product delays from the manufacturer. Under no circumstances will Milana Collection Corp, be responsible for any consequential damages resulting in shipping delays. Due to increased security by governments, customs delay may also occur periodically, which is beyond our control. Also note that some of our vendors remain closed during August and portion of December, which results in delays of 2-4 weeks.
Note: THE SHIPPING TIMES WE QUOTE ARE ONLY ESTIMATES, NOT GUARANTEES.
REFUSAL TO ACCEPT DELIVERY
If customer refuses to accept delivery of their order for any reason other than the product being defective or damaged in transit, customer is responsible for all outbound and return freight charges incurred by your refusal. Any unpaid freight charges will be deducted from your refund. If it is found that any of the products upon delivery "do not fit" through the doors/stairwells and the product is subsequently returned/refused, customer is responsible for all outbound & return shipping costs. We recommend that customers ensure the product will fit and can be transported to its point of installation easily. If you need to confirm the boxed dimensions of any product, please contact us prior to placing your order.
Milana Collection accepts Discover, Visa, MasterCard. Please contact us at 1-888-515.7542 to pay with check or money order. All invoices must be paid in full prior to merchandise delivery, no exceptions.
This site is intended solely for personal, noncommercial use by our customers. You may not copy or download any materials displayed on our site except for your personal, noncommercial use only. You may not reproduce, publish, transmit, display, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents or the site itself.
Milana Collections website and logo are trademarks of Felena Kitchen and Bath; DBA Milana Collections. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Receipt of an order number or an order confirmation email does not constitute an acceptance of an order or a confirmation of an offer to sell. Milana Collections reserves the right, without prior notification, to refuse service to any customer and/or to limit the order quantity on any item. Verification of information may be required prior to the acceptance of any order.
LINKS TO OTHER WEBSITES
To the extent that this site contains links to outside services and resources, the availability and content of which Milana Collections does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.
There may be information on eroomservice.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Milana Collection Corp. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
THIS WEB SITE IS OPERATED BY Milana Collections FROM ITS SHOWROOM IN RAHWAY NJ, USA. THE LAW OF THE COMMONWEALTH OF NJ SHALL GOVERN THESE TERMS & CONDITIONS, WITHOUT REFERENCE TO ITS CHOICE OF LAW RULES. Milana Collections MAKES NO REPRESENTATION THAT INFORMATION ON EROOMSERVICE.COM IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS, AND ACCESS TO THE SITE FROM LOCATIONS WHERE CONTENT OF OUR SITE MAY BE ILLEGAL IS PROHIBITED. THOSE WHO CHOSE TO ACCESS OUR SITE FROM OTHER TERRITORIES DO SO ON THEIR OWN BEHALF AND ARE RESPONSIBLE FOR COMPLIANCE WITH APPLICABLE LOCAL LAWS.
Any dispute you have relating in any way to Milana Collections Corp, your visit to Milana Collections.com or to products or services sold or distributed by Milana Collections Corp or through milanacollections.com shall be adjudicated in any state or federal court located in Rahway NJ and you consent to exclusive jurisdiction and venue in such courts for adjudication of your dispute. Any claim or cause of action you may have with respect to Milana Collections Corp, this site, or the purchase of Milana Collections Corp, products must be commenced within one (1) year after the claim or cause of action arises.
You agree to indemnify, defend, and hold harmless Milana Collections Corp, its officers, directors, employees, agents, affiliates, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your violation of these Terms and Conditions or applicable law.
Milana Collections Corp
1560 Hart St
Rahway NJ 07065