Call Us: 1-888-515-7542

F.A.Q.

Can I order by phone?
Yes you can.
Our Sales Representatives are available during work hours. Please call us at 1.888.515.7542 to place your order over the phone.
 
How can I pay for my order?
Milana Collections Corp, accepts Discover, Visa, MasterCard. Please contact us at 1-888-515.7542 to pay with check or money order.
 
Do you charge sales tax?
Sales tax not collected on any order shipped outside of NJ.  
Milana Collections Corp, will collect sales tax for orders shipped within the state of NJ. 
This will be added to your final total at chekout. 
Please note:Tax Exempt Organizations should fax resale certificates to after placing your order.
 
When will my items be shipped?
Items usually ship within 1 week, unless otherwise noted on the website.
All orders are shipped via ground carriers.  
Deliveries can take 1-3 weeks after the shipping date, depending on location. 
After your order has shipped, we will send you tracking number and contact information of the delivery carrier. 
You can check the status of your delivery through the carrier's web site or by telephone. Carriers will contact you a day or two prior to arrival to set up a delivery timeframe.
 
How much is shipping?
At this time Milana Collections Corp, offers free shipping to 48 states.
 
CURB SIDE DELIVERY
We offer "Curb Side Delivery." This delivery service is generally to your curb. 
You will be responsible for carrying the product from the back of the truck into your home. 
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. 
Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. 
Once we email you the tracking information you can contact the shipper directly to inquire about additional services. 
You would be responsible for directly paying the truck freight carrier for any additional services.
 
Please note: set up of new furniture and removal of debris or old furniture is not included.
 
 
IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-888.515.7542 In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.
 
Before signing for delivery, you must thoroughly inspect the packaging/carton/crate and note any visible carton damage on the freight bill.
Only if damage exists on the packaging/carton/crate, quickly inspect the actual item for any damage. If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.
 
What about international delivery?
We currently ship to the lower 48 states in United States and all of Canada. All Canadian shipments include customs and duty fees paid by Milana Collections Corp. 
We are not responsible for customs or duty fees for all international customers outside of Canada. 
It is the buyers responsibility to pay any and all taxes to border and export agents. 
Please contact us for more information.
 
 
 
What is the cancellation policy?
Orders may be canceled anytime before they have shipped. 
Once an order has been shipped, it is subject to our Return Policy. 
Exceptions are specials orders, orders that have shipped, or will be shipping within 48 hours of your cancellation request. 
Special orders are where products will be made in a non-stock color, option, or model specifically for the customer, therefore cannot be easily re-sold. 
Special orders can only be canceled within 3 days of the purchase and are nonrefundable. 
A cancellation number will always be assigned upon cancellation. 
You will need to provide this cancellation number in the event of any discrepancy. 
Orders without a valid cancellation number will be subject to our full return policy if the order was refused.
 
What if my item arrives damaged?
Our staff is full trained to offer any assistance to help you. 
Our excellent packaging and shipping experience reduces the chances of damage. 
However, in the event of damage please save all original packaging and notify us and the shipping company immediately. 
Damages to items shipped must be noted on the delivery receipt and reported to us immediately. 
If there are partial damages or shortages, accept the good items and list damages/shortages on the delivery receipt. 
If the product is refused and damage is noted on the delivery receipt; we will send free replacement parts to correct the problem, or issue a pickup to replace the product at our discretion. 
If a replacement is declined and you would rather cancel your order you may choose from the following. 
Upon receipt of return we will issue a refund, store credit, or exchange at your request. 
All refunds, exchanges, or store credits are less a 15% restocking fee and actual round trip shipping charges. 
We are not responsible for any damages not reported at time of delivery.
 
IMPORTANT: DELIVERY ACCEPTANCE INSTRUCTIONS
Delivery must be signed for by the customer or an individual at least eighteen years old that the customer designates to have the authority to sign for the delivery. Before signing for the delivery, please inspect thoroughly for any damage, shortages, etc. In the unlikely event that damage or a shortage has occurred in transit, make a notation on the waybill, retain applicable packaging materials, and notify us immediately at 1-888.515.7542 In the event that damage is not noted on the waybill when signing for the delivery or the applicable packaging materials are not retained, any claim for damage must be filed by you directly with the delivery company.
 
Before signing for delivery, you must thoroughly inspect the contents and note any visible damage on the freight bill.
If there is damage to the item, note it on the freight bill, reject only the damaged piece, and keep the rest.
 
What is Return Policy?
If you are unsatisfied for any reason with your purchase, you can return or exchange it within 10 days of delivery. 
Returned items must be new and in unused condition. 
A few of our vendors may be excluded from our return policy. 
Any exceptions are noted on the page of the item. 
Special orders where custom fabrics or colors are selected are non-refundable. 
All floor model sales are final and non refundable. 
To return items for an exchange or refund please contact us via email at info@milanacollections.com or phone at 1-888. 515.7542 
All returns are subject to round trip shipping charges. 
If your item was shipped "Free Shipping," we will charge our "actual" outbound shipping charges. 
All returns for any reason are subject to a 20% restocking fee. 
The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. 
Round trip shipping charges will still apply. 
Returns are only accepted in their original boxes, and should be unassembled. 
Once an item has been assembled it is no longer returnable. 
Special order products such as items where fabrics can be selected are non refundable. 
All floor model sales are final and non refundable.
 
 
Milana Collection offers a warranty?
 
Most manufacturers offer a 2 year warranty against defects. All products come with a standard warranty against manufacturers defect. After purchase, we will send you a separate packet in the mail about your protection plan.
 
 
Will my item look exactly like the picture?
We at Milana collection corp makes every effort to provide quality images, and measurements to assist you in selecting your furniture. 
Sometimes measurements are rounded off, and occasionally they will vary slightly from the description. 
Images may vary in color depending on your monitor color settings. 
If dimensions or colors are very important to your order please contact us by phone or e-mail in order to further assist you. 
Please note: We are not responsible for color variations or measurements that slightly off (three inches or less). 
All Returns will be subject to our return policies & fees.
 
Will the furniture require assembly?
Most items require some assembly unless the product specifically states fully assembled. 
All parts including tools, screws, nuts and bolts are packed securely in small bags and boxed with easy to follow instructions. 
Typical tools that you may need include a hammer, an adjustable wrench and screwdrivers. Please contact us if you want to check on specific items.
 
Is it safe to order online?
Your order can be completed online by simply clicking the "Add to cart" button next to the item you wish to order. 
The secure server will protect and scramble all of your shipping and credit card numbers with Industry-Standard SSL encryption technology. 
You may place your order over the phone or by fax. 
Your privacy and security is our number one priority. For more details see our Privacy Policy.

The product has been added